Frequently Asked Questions

No problem!

Please email us at info@modernlocke.com. Be sure to check your junk/spam inboxes for replies too!

You can also call or text us at 817-647-7960. This number is monitored during weekday business hours, 8a-5p CST.

If you have an order to discuss please provide your Order Number at time of contact.

Yes!

Local order pick-up is available for free from our warehouse.

You will receive an email when your order is ready for pickup. Proof of purchase and order number are required for pick-up.

Pick-Up Hours: 10am-3pm CST, Monday - Friday

Address: 13011 Harmon Road, Unit 1403 Fort Worth, TX 76177

We completely get it, we change our minds too!

You are free to cancel an order before it has been fulfilled. Just send us an email to info@modernlocke.com with your order number and request.

You never know, let's see what we can do!

Please email or call us right away so we can see what we can do.

If you have already made an order, please contact us quickly so we have time to accommodate you before we send out your order!

Mon-Fri, 8a-5p CST

info@modernlocke.com

817-647-7960

At check-out shipping is determined based on total order value.

If you meet the minimum order value, then shipping will be FREE!

The Broadmoor Box is a special item that has its own shipping rates, promotions and processing time. See product listing for more details.

Shipping speeds selected at time of order represent the "transit time" starting once your package is picked up by the carrier at our warehouse. 

Please allow 1-3 business days for in-stock items to be processed for shipping. 

Special orders including The Broadmoor Box may require additional order processing time due to high order volumes.

Currently, UPS handles most of our packages.

Yes, you can track your order in the Shop App!

We currently ship within the Lower 48 United States.

We are so sorry your product experience was less than perfect!

Click to review our Return Policy to ensure your order is eligible.

Click here to submit a Return Request.

Refunds are processed within 7 days from when we receive the item(s).

Due to the exclusive limited-quantity, curated nature of our boxes, all sales of The Broadmoor Box are final.  Therefore, returns and refunds are not available.

However, if any product in your box arrives damaged please submit a photograph and explanation of the damage within 48 hours of delivery to info@modernlocke.com and we will do our best to make things right.  Please include your order number and delivery date in the email. 

Discount codes distributed by the store are only Active when a sale event is not taking place.

Applicable codes should be reactivated following the completion of a sale event.

If you have a discount code that you believe should be Active, please reach out to us at info@modernlocke.com or 817-647-7960 during weekday business hours CST.

If you successfully subscribed to our email notifications then at check-out you can use code "welcome15" one-time for 15% off your order.

Discount codes and sales cannot be applied to purchases of The Broadmoor Box, Capri Blue products, Gift Cards and select items.

If you are having an issue applying the code to your purchase please email us at: info@modernlocke.com

We are happy to refund the applicable difference for sale items purchased within 48 hours of the sale start.

The store must be notified of your refund request within 4 days of purchase.