Frequently Asked Questions

Please EMAIL us at Be sure to check your junk/spam inboxes for replies too!

You can also call or text us at 817-647-7960. This number is monitored during weekday business hours.

If you have an order to discuss please provide your Order Number at time of contact.

Yes! Local order pick-up is available for free from our warehouse.

You will receive an email when your order is ready for pickup. Proof of purchase and order number are required for pick-up.

Pick-Up Hours: 10am-3pm CST, Monday - Friday

Address: 13011 Harmon Road, Unit 1403 Fort Worth, TX 76177

Discount codes distributed by the store are only Active when a sale event is not taking place. Applicable codes should be reactivated following the completion of a sale event.

If you have a discount code that you believe should be Active, please reach out to us at or 817-647-7960 during business hours CST.

If you successfully subscribed to our email notifications then at check-out you can use code "welcome10" one-time for 10% off your order.

Discount codes and sales cannot be applied to purchases of The Broadmoor Box, Capri Blue products, Gift Cards and select items.

If you are having an issue applying the code to your purchase please email us at:

At check-out shipping is determined based on total order value.

The Broadmoor Box is a special item that has its own shipping rates, promotions and processing time. See product listing for more details.

Please allow 2-3 business days for order processing on standard in-stock items.

Some products may have an Estimated Shipping Date in the product listing.

The Broadmoor Box is a special item that has its own shipping rates, promotions and processing time. See product listing for more details.

Look for an email with tracking information once your order is preparing to ship.

The Broadmoor Box is a premium home decor box curated by @the_broadmoor_house. In the box is home decor, deals and special prizes. The box is not currently a subscription model and is on a first-come, first-served availability with a new box releasing approximately every 3-6 months.

Due to the exclusive limited-quantity, curated nature of our boxes, all sales of The Broadmoor Box are final.  Therefore, returns and refunds are not available.

However, if any product in your box arrives damaged please submit a photograph and explanation of the damage within 48 hours of delivery to and we will do our best to make things right.  Please include your order number and delivery date in the email. 

We are so sorry your product experience was less than perfect!

Click to review our Return Policy to ensure your order is eligible.

Click here to submit a Return Request.

We are happy to refund the applicable difference for sale items purchased within 48 hours of the sale start. The store must be notified of your refund request within 4 days of purchase.